PRIVACY POLICY

WHO WE ARE

All Nippon Airways

EMEA

Marketing

4th Floor

12 Hammersmith Grove

London W6 7AP

Our website address is https://www.ana.co.jp/en/gb/

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

CONTACT FORMS

Our website allows visitors to use contact forms to enquire about our services or to enter a competition. These contact forms simply send us an email with the details of your enquiry, no personal information is stored on our server. When a visitor sends us an email via our contact form, their name and email address, along with their enquiry will be sent securely to our email address. Personal data sent via our contact forms will be used only to respond to enquiries.

CONTACTING US VIA EMAIL

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns, and can not be used to identify any individual.

YOUR RIGHTS

You have certain rights over the processing of your personal information by Salad Creative Limited. These are:

The right to be informed
The right to access the data we hold about you
The right to object to direct marketing
The right to object to processing carried out on the basis of legitimate interests
The right to erasure (assuming this does not contradict any legal requirements)
The right to data portability
The right to have your data rectified if it is inaccurate
The right to have your data restricted or blocked from processing

ANALYTICS

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

WHO WE SHARE YOUR DATA WITH

If you join our mailing list, your name and email address will be shared with our newsletter partner. We do not share, sell, rent or give your personal details to any other 3rd party.

HOW LONG WE RETAIN YOUR DATA

We hold all user submitted data for webforms, competition entries and newsletter signups for no more than 6 months.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

YOUR CONTACT INFORMATION

For further information please contact us at wearejapan-ana@ana.co.jp or in writing to…